Security & Data

AI support help, without giving up control of customer conversations.

Regards Kim is built for Shopify merchants who want faster support replies while keeping a human responsible for what customers actually receive.

Humans approve replies

Regards Kim can draft and improve support replies, but it does not send customer emails without a person reviewing and choosing to send.

Context is used for support

Customer emails, Shopify order details, tracking, and policy links are used to help the merchant handle support more accurately.

No selling customer data

Regards Kim is a support workflow for the merchant. Customer communication data is not sold.

Designed for safer drafting

The product keeps source context close to the draft so the person replying can check facts before anything reaches the customer.

Independent checks, in plain English

Google-verified Gmail access

Regards Kim's Gmail access has passed Google's OAuth App Verification — an independent review of how the app requests, uses, and protects Gmail data.

Listed on the Shopify App Store

The app is distributed and billed through Shopify. You never hand us a credit card, and you can uninstall from your Shopify admin at any time.

60-day email retention

Processed email data is retained for 60 days to power your support workflow, then removed. We keep what the inbox needs, not an archive of your customers' lives.

Incident response policy

We maintain a written security incident response policy covering detection, containment, and merchant notification.

Read the policy →

What Regards Kim connects to

  • Your Shopify store, so customer emails can be matched to relevant order and customer context.
  • Your Gmail support inbox, so customer emails can be sorted and handled where your team already works.
  • Your store policies, so drafts can reference your actual returns, shipping, and support rules instead of guessing.

What Regards Kim does with that access

  • Sorts support emails into practical ecommerce buckets such as tracking, returns, refunds, order changes, sales, and escalations.
  • Shows Shopify order, customer, delivery, tracking, and policy context near the email.
  • Prepares draft replies, saved-reply helpers, tracking links, and policy links for human review.

What Regards Kim does not do

  • It does not automatically send customer replies behind your back.
  • It does not replace your support team or remove the person responsible for customer care.
  • It does not sell customer communication data.
  • It does not train general AI models on your customer emails.

Plain-English install expectation

After installing, you connect Gmail and confirm the policy links Regards Kim should use. The app then helps organise incoming support work and prepare replies. Your current support workflow stays familiar: you still review the message, adjust the answer if needed, and send only when you are comfortable.

For the formal legal wording, read the Privacy Policy and Terms of Service.

Your inbox, handled.

Install free. If the first week doesn't make support lighter, walk away — no card, no lock-in.

Install free on Shopify

Kind regards, Kim