How does the support cost calculator work?

It estimates your monthly support cost using your weekly support hours and hourly rate, then compares that cost with RegardsKim at $49 per month.

What should I use for hourly rate?

Use your own time value, your support hire cost, or what you would pay a VA to handle customer emails each hour.

Free tool

How much is customer support costing your Shopify store?

If support is chewing through founder time or VA hours, the real cost adds up fast. Use this calculator to estimate your monthly support cost and compare it with Regards Kim at $49/month.

Orders per monthSupport emails per order (%)Hours spent on support per weekHourly rate or VA cost ($)

Estimated volume

180 support emails/month

Based on 15% of orders turning into support emails.

What to do with this number

If the cost feels higher than expected, that is normal. Support looks cheap when it is hidden in founder time.

A good next step is to pair this with our guides on automating Shopify support emails and comparing AI with hiring a VA.

Ready to try Regards Kim?

Install on Shopify

Kind regards, Kim