Customer emails, handled.

Built for Shopify Connects to Gmail

Regards Kim is a Shopify app that connects to your Gmail, reads your customer emails, and drafts replies using your order details. You review, approve, and send from Shopify.

Install on ShopifySee how it works

Starts with a 7-day free trial. Billed through Shopify.

K

Regards Kim

Inside your Shopify admin

Shopify admin Gmail Connected Approval required

Email from Gmail

Customer email

S

sarah@gmail.com

2 hours ago

Where is my order #1842?

Hi, I ordered the weighted blanket last week and haven’t received tracking yet. Has it shipped?

Kim matched this to an order

Reply inside Shopify

Ready for approval

Hi Sarah,

Thanks for checking in. Regards Kim found order #1842 and it shipped yesterday with Australia Post.

Your tracking number is AP4821093AU. The first scan can take 24 to 48 hours, so it should update shortly.

Kind regards,
Kim

Approve & sendEdit draftSkip

Shopify order

Matched data

Order

#1842

Status

Fulfilled 23/08/2025

Carrier

Australia Post

Tracking

AP4821093AU

Synced moments ago
Sends from your Gmail Uses Shopify order data You approve before anything sends

How it works

01

Connect Gmail and Shopify

Every email is automatically categorised and matched to the right order, tracking, and store policies.

Inbox

All (4)2 ready to send1 needs your decision1 nothing needed
Customer Emails
S
sarah@gmail.com2h ago

Where is my order #1842?

Hi, I ordered the weighted blanket last week and haven't received any tracking information yet...

Hi Sarah, your order #1842 shipped yesterday via Australia Post. It should be with you by...

Approve & sendEdit replySkip for now
J
james.t@outlook.com3h ago

Re: Return request for order #1836

Thanks, but I'd rather just return it for a refund if that's okay...

Action needed ⚡️

Write replySkip for now
E
email@shopify.com5h ago

Order #1847 shipped

Shipping confirmation for order #1847 placed by Michael R...

✓ Nothing needed

Not a customer email. No reply needed.

ReviewMark done
M
michael.r@gmail.com6h ago

Refund for damaged item

The package arrived but the item inside was broken. Can I get a refund?

Hi Michael, I'm really sorry about that. Could you send a photo of the damage? I'd love to get a...

Approve & sendEdit replySkip for now
02

Drafts using live tracking and store data

Regards Kim prepares replies with tracking numbers, order status, return rules, and the details customers actually asked for.

Inbox

Customer Emails
S
sarah@gmail.com
2h ago

Where is my order #1842?

Hi, I ordered the weighted blanket last week and haven't received any tracking information yet. Can you let me know when it shipped?

Thanks
Sarah

Approve & sendEdit replySkip for now
03

You approve before anything sends

Replies are sent from your Gmail after you review them. Your customers see your store, not another helpdesk tool.

Inbox

Customer Emails
S
sarah@gmail.com
2h ago

Where is my order #1842?

Hi, I ordered the weighted blanket last week and haven't received any tracking information yet. Can you let me know when it shipped?

Thanks
Sarah

Hi Sarah,

Thanks for reaching out! Your order #1842 shipped yesterday via Australia Post. Your tracking number is AP4821093AU. It usually takes 24-48 hours for the first scan to appear.

If it hasn't updated in a couple of days, let me know and I'll look into it for you.

Kind regards,
Kim

Approve & sendEdit replySkip for now

Feels native to your workflow

Regards Kim works with Gmail and Shopify, so you are not forcing customers or your team into another helpdesk.

Replies customers actually trust

Drafts include real order details, tracking context, and store policies instead of vague template filler.

Your voice, your approval

Regards Kim prepares the reply, but you stay in control of what gets sent from your Gmail account.

See the difference

Regards Kim knows your store.

Same customer question. Very different level of help.

Generic AI email tools

One-size-fits-all
  • Built for every inbox, not ecommerce
  • Can't access your order or tracking data
  • Doesn't know your store policies
  • Drafts generic, vague replies
  • No understanding of ecommerce support patterns

Regards Kim

Built for ecommerce
  • Built specifically for Shopify stores
  • Connects to your orders, tracking, and products
  • Uses your actual store policies
  • Drafts accurate, data-driven replies
  • Understands WISMO, returns, refunds, and more

Customer email

"Hi, just checking on order #4721 — the tracking link hasn't updated in three days. Has it actually shipped?"

Generic AI

Hi there, thanks for reaching out. I'm sorry for the confusion. Shipping updates can sometimes take a little longer than expected. Please keep an eye on your tracking link, and if it still doesn't update soon, contact the shipping carrier or reply here for further help.

Regards KimDraft — Ready for approval
ToSarah M.
SubjectRe: Order #4721 — Shipping Update

Hey Sarah, thanks for checking in.

I looked up order #4721 — it was dispatched from our warehouse on March 29 via Australia Post. Tracking is currently showing “label created”, which means the carrier hasn't scanned it yet. This usually updates within 24–48 hours, but three days is longer than expected.

I'll keep an eye on it from our side — if it hasn't moved by tomorrow afternoon, I'll follow up with the carrier directly and let you know.

View tracking →

Kind regards,

Kim

Pricing

You handle the sales. Regards Kim handles the support.

Simple monthly pricing

Regards Kim

$49/month
$98/month50% off — forever

Billed monthly through your Shopify account

  • Connects to your Shopify store and Gmail
  • Drafts replies using live order and tracking data
  • Handles order questions, returns, and shipping updates
  • You review every reply before it sends
  • Invite your team with separate logins
Install on Shopify

Starting with a 7-day free trial

Getting Started

Install from Shopify and get running in minutes

Start by installing RegardsKim from the Shopify App Store, then connect your inbox and confirm your store policies.

01

Install RegardsKim from the Shopify App Store

02

Connect your email

03

Confirm your store policies

04

Review drafts and send — your inbox is handled

FAQ

Regards Kim connects to your Shopify store and email, reads your customer messages, and drafts helpful replies with the right order details. You review and send — it usually takes a few minutes a day.