How it works

01

Connect Gmail and Shopify

Every email is automatically categorised and matched to the right order, tracking, and store policies.

Inbox

All (4)2 ready to send1 needs your decision1 nothing needed
Customer Emails
S
sarah@gmail.com2h ago

Where is my order #1842?

Hi, I ordered the weighted blanket last week and haven't received any tracking information yet...

Hi Sarah, your order #1842 shipped yesterday via Australia Post. It should be with you by...

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J
james.t@outlook.com3h ago

Re: Return request for order #1836

Thanks, but I'd rather just return it for a refund if that's okay...

Action needed ⚡️

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E
email@shopify.com5h ago

Order #1847 shipped

Shipping confirmation for order #1847 placed by Michael R...

✓ Nothing needed

Not a customer email. No reply needed.

ReviewMark done
M
michael.r@gmail.com6h ago

Refund for damaged item

The package arrived but the item inside was broken. Can I get a refund?

Hi Michael, I'm really sorry about that. Could you send a photo of the damage? I'd love to get a...

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02

Drafts using live tracking and store data

Regards Kim prepares replies with tracking numbers, order status, return rules, and the details customers actually asked for.

Inbox

Customer Emails
S
sarah@gmail.com
2h ago

Where is my order #1842?

Hi, I ordered the weighted blanket last week and haven't received any tracking information yet. Can you let me know when it shipped?

Thanks
Sarah

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03

You approve before anything sends

Replies are sent from your Gmail after you review them. Your customers see your store, not another helpdesk tool.

Inbox

Customer Emails
S
sarah@gmail.com
2h ago

Where is my order #1842?

Hi, I ordered the weighted blanket last week and haven't received any tracking information yet. Can you let me know when it shipped?

Thanks
Sarah

Hi Sarah,

Thanks for reaching out! Your order #1842 shipped yesterday via Australia Post. Your tracking number is AP4821093AU. It usually takes 24-48 hours for the first scan to appear.

If it hasn't updated in a couple of days, let me know and I'll look into it for you.

Kind regards,
Kim

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Feels native to your workflow

Regards Kim works with Gmail and Shopify, so you are not forcing customers or your team into another helpdesk.

Replies customers actually trust

Drafts include real order details, tracking context, and store policies instead of vague template filler.

Your voice, your approval

Regards Kim prepares the reply, but you stay in control of what gets sent from your Gmail account.

Getting Started

Install from Shopify and get running in minutes

Start by installing RegardsKim from the Shopify App Store, then connect your inbox and confirm your store policies.

01

Install RegardsKim from the Shopify App Store

02

Connect your email

03

Confirm your store policies

04

Review drafts and send — your inbox is handled