Question 1

What does Regards Kim do?

Accepted Answer

Regards Kim connects to your Shopify store and email, reads your customer messages, and drafts helpful replies with the right order details. You review and send — it usually takes a few minutes a day.

Question 2

Does Regards Kim send replies automatically?

Accepted Answer

No — every reply is a draft until you send it. Most merchants review their queue in a few minutes each morning.

Question 3

What kinds of emails can Regards Kim help with?

Accepted Answer

It helps with order updates, tracking questions, returns, refunds, and exchanges.

Question 4

Is this a live chat widget?

Accepted Answer

No. Regards Kim works behind the scenes in your email inbox — not on your storefront. It reads incoming emails, drafts replies, and lets you review before sending.

Question 5

Does our agent have to be called Kim?

Accepted Answer

Nope. You can change the sign-off name in your settings so replies go out under your brand or team name.

Question 6

Why do you need our store policies?

Accepted Answer

So Regards Kim gives the right answers. Your return window, shipping timeframes, exchange rules — it uses these to draft replies that match what you'd actually say, instead of guessing.

Question 7

How much does it cost?

Accepted Answer

There is one plan: $49 per month.

Question 8

Who is Regards Kim best for?

Accepted Answer

Store owners spending hours on customer emails every week — or paying someone else to. If your inbox is eating into time you should be spending on your business, Regards Kim is for you.

Pricing

Install from Shopify and get running in minutes

Install RegardsKim from the Shopify App Store

Connect your email

Confirm your store policies

Review drafts and send — your inbox is handled

FAQ