One plan for Shopify support emails.
Regards Kim is for stores that need faster post-purchase replies, not a full helpdesk rollout. Keep Gmail, work from Shopify context, and approve every reply.
Regards Kim
Billed monthly through your Shopify account
- Connects to your Shopify store and Gmail
- Sorts tracking, returns, order changes, sales, and escalations
- Shopify order, customer, delivery, tracking, and policy context in the inbox
- AI-drafted replies, saved replies, tracking links, and policy helpers
- Support analytics that show where the inbox pressure is coming from
- You keep the final say of every message sent from Gmail
What you are paying for
The expensive part of support is not the reply box. It is finding the order, checking tracking, remembering the policy, deciding what matters, and writing a clear customer response.
Regards Kim removes that repeated searching and rewriting without forcing you into a helpdesk. Your existing Gmail workflow stays in place, and your team keeps control of every message that leaves the inbox.
For a busy founder or small team, one saved hour a month is enough to justify the plan.
Start with a 7-day free trial. Keep it only if it makes support lighter.
Getting Started
Install from Shopify and get running in minutes
Start by installing RegardsKim from the Shopify App Store, then connect Gmail and confirm your store policies so every draft has the right Shopify context.
Install RegardsKim from the Shopify App Store
Connect your email
Confirm your store policies
Review Shopify-aware draft replies
FAQ
What does Regards Kim do?
Regards Kim connects Shopify and Gmail, matches customer emails to real orders, and auto-drafts Shopify-aware replies you can review, edit, and send faster.
Does Regards Kim send replies automatically?
No. You keep the final say of what leaves your inbox. Regards Kim helps organise the work, surface the right context, auto-draft or improve replies, and speed up sending from Gmail.
Does Regards Kim replace our team?
No. It assists the person handling support. Regards Kim gathers Shopify context, sorts the inbox, and prepares AI drafts automatically so founders, VAs, or support teams can reply faster with better information.
Is Regards Kim a helpdesk?
No. Regards Kim is for Shopify merchants who want faster support email replies without moving into a full helpdesk. It does not replace team ticketing, live chat, social inboxes, or phone support.
Is it safe to use with customer emails?
Regards Kim is built around human approval and customer-data minimisation. It uses the email and Shopify context needed to help with support, but it does not send customer replies without you and does not sell customer communication data.
What happens if an AI draft is wrong?
You review every draft before it is sent. If the wording is not right, edit it, improve it, use a saved reply, or write your own response. The product is designed to speed up support, not remove judgment.
Do we have to move away from Gmail?
No. Regards Kim is built for Shopify merchants who already use Gmail for support. The goal is to keep your existing inbox workflow while adding Shopify context, triage, and automatic drafting help.
What kinds of emails can Regards Kim help with?
It helps with tracking questions, returns, refunds, exchanges, cancellations, order changes, shipping address issues, product questions, complaints, and messages that need no reply.
Is this a live chat widget?
No. Regards Kim works behind the scenes with your support email and Shopify admin, not as a chat bubble on your storefront.
Does our agent have to be called Regards Kim?
Nope. You can change the sign-off name in your settings so replies go out under your brand or team name.
Why do you need our store policies?
So the AI helper has the right guardrails. Your return window, shipping timeframes, exchange rules, and policy links help Regards Kim keep replies accurate instead of guessing.
How much does it cost?
There is one plan: $49 per month, billed through Shopify. If it saves one support hour a month, it has likely paid for itself.
Who is Regards Kim best for?
Shopify stores that have outgrown a messy Gmail inbox but do not want a full helpdesk yet. If support is stealing founder or operator time, Regards Kim is for you.